Application Process

Complete redesign of the end-to-end job application process used by the world’s largest restaurant chain.


The existing job application process took around 16 minutes to complete, consisted of filling in a long application form and taking a separate assessment on a non mobile-friendly interface.

As a result, 60% of job applicants dropped off before completing it. Hiring managers had to use a third party website to view submitted applications without the means of managing them.


  • Decreased drop-off rate from 60% to 34%
  • Total number of applications increased by 260%
  • Process

    By designing a fast, easy and engaging application flow with a device-agnostic interface where users register only once and fast apply afterwards to several restaurants either in the same session or over multiple sessions.

    I helped increase the volume of applications, minimized drop-off rate and brought together under one roof all of the tools involved in the process, thus saving time for hiring managers.

    This included:

  • Created an account for the applicants to save their data in order to prefill future application forms
  • Provided the ability to apply to multiple restaurants and reuse the assessment score for future applications
  • Created a module in the company’s management master platform for the owners / HR to manage, track and evaluate applicants through different stages before employment
  • User Journey
    User Flow
    Application Portal
    User Resume
    HR Interface

    Interested in learning more? Let's chat. / +40 730 667 665 /